Skip to main content Skip to main navigation menu Skip to site footer

Patient satisfaction levels in dental health care: a case study of people in North Mamuju, Indonesia 2017



Abstract

Objective: This research aims to describe the level of patientssatisfaction in dental health services, study of people in North MamujuRegency, West Sulawesi of Indonesia.Material and Methods: Patient satisfaction is a useful measure thatcan be used to evaluate the service quality. Satisfaction is a comparisonbetween the perceptions of services received with expectations, whilethe quality of health services is act or services provided by one party toanother in form of care or provision of health facilities. To improve thequality of a health service that is necessary to do research on the levelof patient satisfaction in dental health care.Results: This research is Pathfinder Method Survey. Descriptiveobservational research with cross-sectional study design, populationof the entire community of District Sarjo and Bambaira, North MamujuWest Sulawesi of Indonesia and research subjects were aged >18years. The study found dimensions of empathy shows that 43 (100%)respondent satisfied while dimensions of assurance most not satisfiedthat 4 (14.0%) respondent.Conclusion: Patient satisfaction is highest in the dimension of empathythen the dimensions of physical appearance, dimensional medicalservices followed responsiveness and the last on assurance dimensions.
Keywords: Patient satisfaction Service quality Dental care Physical appearance Medical services
Section

References

  1. Adebayo ET, Adesina BA, Ahaji LE, et al. Patient assesment
  2. of the quality of dental care services in a Nigerian Hospital.
  3. J Hospital Adm 2014;6: 24-26.
  4. Aghamolaei T. Service quality assesment of referral
  5. hospital in southern iran woth servqual technique:
  6. patients perspective. BMC 2014;14: 1.
  7. Al-Fraihi KJ, Latif SA. Evaluation of outpatient service
  8. quality in eastern saudi arabia. Saudi Med J 2016;37: 425.
  9. Ali D. Patient satisfaction in dental health care centers.
  10. Euro J Dentist 2016;10: 309-314.
  11. Amole BB, Oyatoye EO, Kuye OL. Determinations of
  12. patients satisfaction on service quality dimensions in the
  13. Nigeria teaching Hospitals. Zesz Nauk 2016;87: 16.
  14. Aulia R, Adhani R, Taufiqurrahman I, et al. Pengaruh kualitas
  15. pelayanan kesehatan gigi dan mulut terhadap kepuasan
  16. pasien BPJS di layanan primer Banjarmasin. Dentin
  17. J Kedok Gigi 2017;2: 9.
  18. Bhat. Asessment of satisfaction levels of patient during
  19. dental outreach programs in rural part of udaipur, India.
  20. Nigerian Postgrad Med J 2016;23: 227.
  21. Chang WJ, Chang YS. Patient satisfaction analysis :
  22. identifying key drivers and enhancing service quality of
  23. dental care. J Dent Sci 2013;8: 239.
  24. Devi KV, Muthuswamy PR. A study on service quality
  25. gap in multy specialty hospitals. Indian J App Res 2016;6:
  26. -617.
  27. Flickinger TE. Clinical empathy is associated with differencesin
  28. patient-clinician communication behaviours and
  29. higher medication self efficacy in HIV care. PEC 2016;99:
  30. -225.
  31. Akbar FH, Pratiwi R. Patient satisfaction against the quality
  32. of dental health services at dental polyclinic of Tenriawaru
  33. General Hospital in Bone Regency. J Dentomaxillofac Sci
  34. ;1: 177-184.
  35. Makarem J. Patients satisfaction with inpatient services
  36. provided in hospitals affiliated to Tehran University of
  37. Medical Sciences, Iran, during 2011-2013. J Medic Ethics
  38. & History Med 2016;9: 7-9.
  39. Mohebifar R, Hasani H, Barikani A, et al. Evaluating
  40. service quality from patients perception: application of
  41. importance performance analysis method. Osong Public
  42. Health Res Perspect 2016;7: 234.
  43. Mthethwa SR, Chabikuli NJ. Comparing repeat and first
  44. visit patients’ satisfaction with service quality at medunsa
  45. oral health centre. SADJ 2016;71: 458.
  46. Nagappan N, John J. Patient satisfaction with the dental
  47. service offered by a dental hospital in india. J Indian Assoc
  48. Public Health 2014;12: 297.
  49. Nejati AA, Ansarimoghadam ZS. Factor selection for
  50. service quality evaluation: a hospital case study. Int J
  51. Health Care Quality Assurance 2017;30: 1.
  52. Pramanik A. Patients perception of service quality of
  53. health care services in India: a comparative study on urban
  54. and rural hospitals. JHM 2016;18: 212.
  55. Rapidah A, Nurulhuda A, Suhaila Y. A comparative study
  56. of service quality on patient satisfaction between public
  57. hospital in johor bahru, malaysia. SCIREA J Agriculture
  58. ;1: 206.
  59. Ratnam E. Determinants of patient satisfaction in hospital.
  60. Europ J Business & Manag 2017;7: 1.
  61. Singh DK, Sharma S, Rai A. A cross sectional study on
  62. assesment of patients satisfaction and service utilization
  63. in a tertiary care hospital of Mumbai. Indian J Res 2016;5:

How to Cite

Akbar, F. H., Pasiga, B. D., Samad, R., & Bakri, I. (2018). Patient satisfaction levels in dental health care: a case study of people in North Mamuju, Indonesia 2017. Journal of Dentomaxillofacial Science, 3(2), 115–118. https://doi.org/10.15562/jdmfs.v3i2.694
ACM ACS APA ABNT Chicago Harvard IEEE MLA Turabian Vancouver
Download Citation
Endnote/Zotero/Mendeley (RIS) BibTeX

HTML
740

Total
844

Share

Search Panel

Fuad H. Akbar
Google Scholar
Pubmed
JDMFS Journal

Burhanuddin D. Pasiga
Google Scholar
Pubmed
JDMFS Journal

Rasmidar Samad
Google Scholar
Pubmed
JDMFS Journal

Ikhlas Bakri
Google Scholar
Pubmed
JDMFS Journal

Most read articles by the same author(s)

> >>